Top Questions We Hear From Patients

How has covid-19 affected Hours and Availability?

Our hours have NOT changed and we are back to our normal patient volume (with social distancing) Please call and make an appointment at (805) 562-1300 for Goleta or (805) 983-2377 for Oxnard!

What is an emergency Appointment or Office Visit?

Something that would be considered as an emergency or Office Visit would be any; pain, swelling, oozing, floaters, flashes, and or any injuries to the eye. If you have questions about if what you're experiencing would qualify, call us! (805) 562-1300 for Goleta or (805) 983-2377 for Oxnard

Are you located in Costco?

Yes, we are! Call and make an appointment!

We are located in both the Goleta and Oxnard Costcos. 

 

Do I need an appointment?

We recommend scheduling an appointment ahead of time but we do offer walk in appointments when available. To guarantee you'll  be seen you will have to make an appointment. You can also call first thing in the morning to see if there are any appointments open for that same day. (805) 562-1300 for Goleta or (805) 983-2377 for Oxnard

 

Do you take my insurance?

We do not accept most major medical insurances and accept only a select few vision plans. If we do not accept your insurance we can provide you with an itemized receipt which you can submit to your insurance. See our Health Plans page for more info. 

 

Do I need a Costco card?

No. We are an independent practice and provide service to all Costco members and non-Costco members. However, to purchase glasses or contact lenses with the optical department next door you must be a Costco member.

 

When can I do a walk-in?

Some! We only take walk in patients when our doctors have time in their schedules. If you are wondering about our walk in availability for that day, call our front desk. (805) 562-1300 for Goleta or (805) 983-2377 for Oxnard

 

 

How long is an exam?

Appointments vary based on each patient's vision needs. If no other testing is required by the doctor, most patients are in and out within a forty-five minute window.

 

Do you sell the glasses and contacts?

No. We only provide patients with an eyeglass or contact lens prescription. Patients then can take the prescription next door to Costco optical if they are a member or any other optical store. 

 

I've never worn contacts before. Help?

Great we can get you ready for contact lenses! If you have never worn contact lenses before, you will need to book an appointment for a contact lens training with a staff member (this is a fairly inexpensive training). However, if after an hour a patient is still unable to properly put in / remove contact lenses in front of the trainer, they will not be able to leave with their contact lens prescription and must schedule another training for a later time.

You can also watch these great videos for help learning on our Contacts 101 page.